Privacy Policy

Last updated: August 2025

1. Introduction

HealthScriber Pty Ltd ("we", "our", "us") is committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

We collect the following types of information:

• Personal information (name, email, phone number)
• Health information (consultation recordings, transcriptions, medical notes)
• Practice information (ABN, practice address, billing details)
• Usage data (login times, features used, system performance)

3. How We Use Your Information

We use your information to:

• Provide medical documentation services
• Process transcriptions and generate documents
• Improve our AI models and services
• Communicate with you about your account
• Comply with legal obligations

4. Data Security

We implement industry-standard security measures including:

• Encryption at rest and in transit
• Regular security audits
• Access controls and authentication
• Data stored exclusively in Sydney, Australia (AWS ap-southeast-2)

5. Data Retention

We retain:

• Medical records: 7 years (as required by law)
• Account information: Duration of service + 2 years
• Audit logs: 2 years

6. Your Rights

Under the APPs, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion (where legally permitted)
• Lodge a complaint with the OAIC

7. Third Party Services

We use the following third-party services:

• Amazon Web Services (infrastructure, AI services)
• AWS Bedrock (AI processing)
• AWS Transcribe Medical (speech-to-text)

All third parties are bound by confidentiality agreements and data processing agreements.

8. Contact Us

For privacy concerns, contact our Privacy Officer:

Email: privacy@cognr.ai
Phone: 1800 HEALTH AI

9. Changes to This Policy

We may update this policy from time to time. We will notify you of any material changes via email or through the platform.

10. Complaints

If you're not satisfied with our handling of your privacy concern, you may contact:

Office of the Australian Information Commissioner
Phone: 1300 363 992
Website: www.oaic.gov.au